Privacy Policy

Information We Collect

Personal Information

When you register an account or make a transaction, we collect details such as your full name, date of birth, email address, residential address, telephone number, and payment information. This data is necessary to verify your identity, process deposits and withdrawals, and meet regulatory requirements including age verification and anti-money laundering obligations.

Usage and Technical Data

We automatically collect certain technical information when you use our platform. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. This information helps us understand how our services are used and how we can improve the player experience.

How We Use Your Information

We use the collected information to provide, maintain, and improve our gaming services. This includes creating and managing your account, processing financial transactions, offering customer support, sending important service notifications, and personalising your experience with relevant game recommendations.

With your consent, we may also use your contact details to send promotional offers, bonuses, and newsletters. You can adjust these preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share data with trusted service providers who assist us in operating the website, processing payments, conducting identity verification, and providing customer support. These partners are contractually obligated to keep your information secure and use it only for the purposes we specify.

We may also disclose information when required by law, such as to comply with court orders, regulatory requests from gaming authorities, or to protect the rights, property, and safety of Mr Fortune Casino, our players, and the public. In the event of a business transfer or merger, your information may be shared with the new entity under the same privacy standards outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyse traffic, and deliver a smoother gaming experience. These small files help us remember your preferences, maintain your login session, and understand which features are most popular.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the performance and features available on our platform. We also work with analytics partners who help us measure site usage while respecting user privacy.

Data Security

We take the protection of your information seriously and implement industry-standard security measures, including encryption, secure servers, and access controls. While no system can guarantee complete security, we continuously review and update our safeguards to minimise risks.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where appropriate. You may also withdraw consent for certain processing activities, such as marketing communications.

To exercise these rights, please contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable Canadian privacy laws. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

International Data Transfers

Some of our service providers may be located outside of Canada. When we transfer your information to other jurisdictions, we ensure appropriate safeguards are in place to maintain the same level of protection required under Canadian privacy standards.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the revised policy on our website and updating the effective date. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact our support team through live chat or by emailing our privacy officer. We are committed to addressing your concerns promptly and transparently.

This Privacy Policy is effective as of January 2025.